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FAQ Center of DeeKeep Deezer Music Converter

How to register DeeKeep Deezer Music Converter for Windows?

[1]Launch DeeKeep Deezer Music Converter on PC and log in to your DeeKeep Music account, and please note that Deekeep will not take any information out of your account. Then click the key icon or Menu icon icon to get the registration window. Copy and paste the registration Email and Code into the registration pop up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.


Register DeeKeep Deezer Music Converter

 

How to register DeeKeep Deezer Music Converter for Mac?

[1]Run DeeKeep Deezer Music Converter on Mac and log in to your Deezer Music account. Click Apple menu bar and click DeeKeep Deezer Music Converter > Resgister, then you will get the registration window. You can copy and paste the registration Email and Code into the registration pop up dialog.

[2]Fill the two blanks with your registration Email and license code that you have received from the email. Then click "OK" to register the program.


Register DeeKeep Deezer Music Converter Mac

There are two possible causes for invalid code.

[1] The registration code doesn't match the program. Please make sure you are running the right program.

[2] Extra spaces are accidentally added while filling in your e-mail and code. Please check whether there are spaces before or after the registration info.

If you still get the Error Message, please contact our support team via support@deekeep.com for help.

The trial version allows you to download three files at a time and can only convert the first 3 minutes of each song. You will get the message as below when you try to convert music with the trial version. To unlock the restriction, please purchase a license.


trial version

In general, the new license key will be sent to the email address once the subscription is renewed. If you do not receive the license key after auto-renewal subscription, please check your Spam E-mail folder just in case it was incorrectly classified as spam. And you can provide registered email address and order ID to our support team via support@deekeep.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will send you the newly updated license quickly.

In order to meet people's needs and provide a better service, Deekeep offers 3 subscription plans. Below are something should be informed:

1. There are 3 types of subscription plans for your choice (1 month/ 1 year/ Lifetime). Your plan will determine how long you can use the program to save tracks from Deezer Music.

2. If you purchase a 1-month or 1-year subscription, to ensure the service, the two license types will auto-renew after 1 month or 1 year. If you don't need it anymore, you can cancel the next subscription at any time before the renewal date.

3. Each license can be used on one PC only.

4. Deekeep commits a 100% money-back guarantee within 5 days for DeeKeep Deezer Music Converter 1-month & 12-month plan, and 30 days for the lifetime plan. For more details, please visit Refund Policy.

If you have other questions about the subscription, please read Deekeep Subscription FAQ.

Yes, DeeKeep Deezer Music Converter supports batch conversion, so you can add the entire playlist to convert. please note that it can convert one playlist at a time.

Deekeep supports online music playback, please make sure you have downloaded the latest version of the program.

1. Please make sure that you have installed the latest version of the program. Please make sure the songs you want to convert can be played normally on Deekeep or on the Deezer Music web player in Chrome.

2. Please don't connect an external audio device to your computer during the conversion and don't play Deezer Music on other devices at the same time.

If the problem persists, please contact the support team. Email to support@deekeep.com

It is caused by Deezer Music's brand-new UI. We have resolved the issue, please make sure you have downloaded the latest version of the program. Or, you can download the latest version from Download Center.

The latest version of DeeKeep Deezer Music Converter supports keeping the track number for albums. Please choose "Track Number" in the "Output File Name" tab of the Setting window. In addition, if you want to save the converted songs in the same order as the original playlist, please choose "Playlist Index".


save track number

Note: If the above solutions still cannot fix your problems, please provide the detailed information to our support team via support@deekeep.com. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

DeeKeep currently only supports to download songs with Deezer premium or Hifi account.